Sindy Sharp

* Improve customer service experience, create engaged customers and facilitate organic growth * Take ownership of customers issues and follow problems through to resolution * Develop service procedures, policies and standards * Analyse statistics and compile accurate reports * Knowing our products inside and out so that you can answer questions. * Keep ahead of industry’s developments and apply best practices to areas of improvement

* Researching new technologies and alternative methods for efficiency. * Setting and reviewing budgets and managing costs. * Managing day-to-day activities of the business * Manage customer service issues * IT project planning * Assisted with technical support * Maintain service level agreements for customers * Managing relationships with key operations vendors

* Receiving and dispatching of shipments for local and international suppliers. * Price negotiations with suppliers. * Develop operations systems by determining product handling and storage requirements. * Develop, implement, enforce and evaluate policies and procedures. * Develop processes for receiving product, equipment utilization, inventory management and shipping.. * Developing and maintaining client relationships.

* Recruit, train, supervise and appraise staff * Increase profits and achieve sales targets * Implement processes to decrease stock losses * Decrease overheads, meet budget requirements * Maintain and replenish stock levels * Increasing standards of customer service * Driving team performance

Financial Management Strategic Management Quantitative Management Research Methodology

Financial Management Production Management Economics Personnel Management Commercial Law