Ing. Sitaram Chintapalli

Basic

Employee, Service Delivery Manager -IT, ThyssenKrupp Elevator AG

Essen, Germany

Skills

ITIL
ITIL Service Manager
Global Strategy
MCSE
Project Management
IT-Management
SLA Management
Service Management
Service Level Management
Incident Management
Change Management
Process Management
Problem Management
IT Risk Management
IT Governance
Transition Management
IT Security Management
Compliance Management
Quality Management
HP Quality Center
Remedy
Transformation Management
Telecommunications
Networking
Budget Planning
Corporate Communications
Vendor Management
Inventory Management
Inventory Controlling
Teamwork
Team Management
People Management
presentation skills
communication skills
IT Strategy
Technical Consulting
IT Service Desk
SAP R/3
SAP BW
Release Management
Resource Management
Service Delivery
Implementation
Deployment
Information technology
IT Services
Support
Corporate

Timeline

Professional experience for Sitaram Chintapalli

  • Current 6 years and 2 months, since Aug 2015

    Service Delivery Manager -IT

    ThyssenKrupp Elevator AG

    Global Service Delivery Manager

  • 1 year and 11 months, Sep 2013 - Jul 2015

    Service Delivery Consultant

    DB Schenker Logistics

    Responsible to entire IT Infrastructure operation. Carry out Incident, Change, Problem and Risk management as per ITIL standards. Creation of Service Catalogs, Service documentation as per customer requirements. Manage SLA,KPI Handling of IT Projects and Project Management. Configuration, Administration, Planning and Deployment of IT Solutions.

  • 5 years and 9 months, Jan 2008 - Sep 2013

    Service Delivery Manager

    IBM INDIA PVT LTD

    Responsibilities o Ensuring server compliance by adherence to IT Corporate Standards (ITIL, ISO 2700x). o Implementation & innovation of IT services for optimization of organizational development by timely and quality management. o Handling of Incident,Change, Problem and Compliance management as per ITIL. o Undertaking the server activation and deactivation projects. o Managing and Administration of Servers, Storage, Database and Networking.

  • 1 year and 6 months, Sep 2006 - Feb 2008

    Senior Technical Consultant

    Satyam Computer Services Ltd

    Senior Technical Support Associate • Responsible for recommending and implementing new technical solutions. • Responsible for system and user administration for the entire organization. • Responsible for end-to-end support of a small but complex network located in multiple locations. • Supporting Verizon Customers through virtualization and the Remote users in the USA. • Manage deployment, administration, and support for corporate servers/desktops. • Field incoming help requests from end users.

  • 2 years and 5 months, Aug 2005 - Dec 2007

    Technical Specialist

    Convergys

Educational background for Sitaram Chintapalli

  • 5 years and 5 months, Sep 2002 - Jan 2008

    Electronics and Communications

    Vishveswariah Technological University

    Electronics Computer Networking

Languages

  • English

    First language

  • German

    Fluent

  • Spanish

    Basic

Wants

Project Managment
Scrum Methodologies
ITIL Expert Certification
PMP Certification

Interests

Traveling
Photography
Internet

Browse over 18 million XING members