Solange Vieira

Conducting various analysis (qualitative and quantitative) of the operations performed by the field teams, as part of the Technical Department. • SAP analysis, reporting and presentation for top management; • Technical support for field teams; • Translation and proofreading of technical documentation ENG/ESP/POR; • Workload management; • Training and coaching; • Acting Team Manager (due to manager’s maternity leave).

Ensuring the organisation receive payment for the products and services delivered for multi-million Euro accounts. • Complex accounts' reconciliation with consistent target achievement; • Investigation and coordination of customer queries; • Contract-validation and invoice analysis; • Fluid communication with Senior Managers and Executive level; • Prioritisation of workload in line with business needs adhering to process and SLA (Service Level Agreement).

Certifying contracts between UNICEF and donators or collaborators are correct and up to date. • Translation of internal contracts for new collaborators; • Revision of contracts between UNICEF and its donators; • Calling interested parties in donating funds to correct any unclear information provided in the contract.

Human Resources Specialist focused on candidates’ selection, department’s budgets and creation of job announcements. • Profiling and screening of the candidates, organiser of the recruitment process, scheduling interviews and meetings in person and/or via videoconference calls; • Owner of the online recruitment pages, managing job listings in the relevant oil industry recruitment websites; • Analysis and management of budgets and invoices.

Insurance analyst focused on life insurance policies’ sector. • Management of claims and insurance policies; • Analysis and management of clinical elements to the claims department; • Programming of consultations and medical examinations of clients; • Creation and issuance of invoices.

Selection of outsourcing candidates, contract and payroll analysis and revision. • Profiling and screening of the candidates, scheduling interviews and meetings; • Reviewing contracts and payroll sheets for external employees’ clarification; • Enlist and write-off of employees on the social security database (Segurança Social Directa).

Diagnosis and resolution of problems or issues with customer's invoices, telephone devices and/or services; Effectively addressing complaints; Handle 30+ interactions per day while remaining courteous and calm at all times, even during moments of intense client displeasure; Due to my friendly and polite manners, and therefore my high scores from customer’s evaluations, I was early on transferred from the general inbound line to a specialised in business clients.

Applied languages studies in areas of digital economy, e-business, international relations, public relations, consulting advisory board, linguistics and professional translations. Languages: Portuguese, English, Spanish and French.