Setu Bharati


Angestellt, Senior Project / Service Delivery Manager - IT, Infosys Limited

Düsseldorf, Germany


Service Delivery Management
IT Service Management
Operations Manager
Project management
Vendor Management
IT Outsourcing
Offshore outsourcing
IT Delivery
IT infrastructure
Infrastructure Management
IT Program Management
End-user computing
IT Sales
Datacenter Services
IT workplace services


Professional experience for Setu Bharati

  • Current 15 years, since Feb 2007

    Senior Project / Service Delivery Manager - IT

    Infosys Limited

    Dynamic IT leader with 14+ years of industry exposure in strategizing and delivering technology enabled, business performance improvements for top Enterprises. In depth knowledge of Service Operations, client management & business consulting experience in diverse, international and challenging business environments. Currently managing Infrastructure and Workplace Service Delivery across multiple accounts including P&L management with primary focus ranging from service strategy to service improvements.

  • 6 months, Sep 2006 - Feb 2007

    Senior Specialist - Systems

    HCL Comnet

    The job profile involved the management of messaging platform as part of overall IT infrastructure operations for a worldwide provider of trenchless technologies for gravity and pressure pipelines. It included the L3 management of Lotus Notes based messaging platform, proactively identify and rectify problems, and conceptualize & implement measures to increase the operational efficiency in close coordination with other ITSM lines viz. Incident Management, Change Management and Service Desk.

  • 1 year and 5 months, May 2005 - Sep 2006

    Technical Support – Data Security Administrator

    Hewitt Associates

    Responsibilities involved the security management tasks like User Onboarding/ Offboarding, Lotus Notes Management, Lotus Notes client issues, Group creation and management in NAB, Managing users across various platforms like ‘Novell Netware’, ‘Active Directory’, ‘Citrix’, ‘Mainframe’, ‘Imaging’, and Unix. Also, was responsible to conduct regular security audits on IT systems to ensure adherence to organization policies and get the environment vulnerabilities fixed.

  • 11 months, Jul 2004 - May 2005

    Technical Support Engineer

    Convergys India Services

    The job profile involved working with customers, both internal and external to support the desktop environment including internet connectivity and operating system issues. I was awarded the ‘Employee of the Year’ award based on the highest CSAT ratings across 2004 and was promoted to be part of the coach and quality team.

Educational background for Setu Bharati

  • 4 years and 1 month, Jun 2000 - Jun 2004

    Uttar Pradesh Technical University


  • English



ITIL Service Manager
Service Delivery Management
IT Operations
IT Outsourcing
Vendor Management
IT Operations Manager
IT Project Management
IT infrastructure
Infrastructure Management
IT Program Management
IT Programmmanagement
IT Delivery
IT Delivery-Management
Datacenter Services
it workplace services
It workplace

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