Gramos Brestovci

• Led tribe transformation for 2,000+ staff • Redesigned org into tribes, clusters, and domains • Embedded scalable agile operating models • Established service governance and accountability • Improved cross-domain alignment and transparency • Drove service management process improvement • Partnered with leaders to turn strategy into execution • Coached senior leaders on agility and value streams • Owned end-to-end IT services and solutions delivery • Managed SLAs, SLOs, and KPIs in regulated banking

• SPOC for OFSA/GCPP/Data Warehouse across 17 entities • Led GDWH planning and pilot • Managed BAs, developers, testers, and implementation teams • Owned end-to-end IT Delivery Controlling Services • Oversaw ITSM, SLAs, incidents, problems, and defects • Managed roadmap, sourcing, budgeting, and risk • Built a BI collaboration community across 17 entities • Led rollouts and integrations across countries • Coordinated remote teams in Slovenia and Croatia • Drove Scrum/Kanban adoption and cut BI costs by 35%

• Led end-to-end DWH delivery: design, build, test, implementation • Built Group DWH for reporting and Basel II risk management • Improved data trust, usability, and consistency • Reduced duplicate data and admin effort • Strengthened data quality governance • Operated broker architecture and real-time data marts • Worked with IBM DataStage, Oracle, HP servers • SPOC for incidents, escalations, SLAs, upgrades, and config • Trained users and developed DWH/Rapid Insight tools

• Managed and maintained corporate web servers and public sites (Linux/Apache, SSL/PHP/MySQL). • Migrated and maintained digital properties across hosting providers. implemented an internal content publishing pipeline. • Coordinated deployments with vendor professional services.

• Designed and deployed nationwide networking environments. delivered a corporate intranet from concept to working prototype. • Ran executive workshops to align technical deliverables with business needs. • Produced architectural and operational documentation for Kosovo’s internet infrastructure. • Managed a team for internet network expansion. Coordinated vendors and suppliers.

• Delivered LAN administration and server support. built internal software tools and documentation. • Installed and configured Windows servers/workstations. maintained an FTP server for partners. • Trained staff on core IT topics and daily tools.