Gramos Brestovci

Oversaw end-to-end delivery of IT services and solutions to business partners across a large financial enterprise, ensuring consistent adherence to SLAs, SLOs, and KPIs. Drove operational efficiency by identifying and implementing continuous improvements across service management processes, resulting in sustained client satisfaction and reliable service performance.

Led operational IT service delivery for business intelligence and data warehousing solutions across a major international banking group, ensuring alignment between technical ops and business objectives. Served as primary liaison between IT and business stakeholders, translating complex technical issues into business-impact terms. Built and led a cross-functional community of practice for Business Intelligence Played a key role in laying the groundwork for later enterprise-wide transformation initiatives.

- Acting as the main contact for all operational IT services. - Supporting of business change through understanding impact on operational IT services. - Services are set up and delivered along agreed Service Level Agreements. - Engaging with key contacts internally and externally as part of the operational IT. - Sourcing strategy aligned and actively managed. - Providing the financial view of services to identify cost saving opportunities.

- Driving changes to implement an efficient and effective data-warehousing strategy. - Performing general data warehouse operations and supporting management by acting as first line of assistance. - Knowledge of all data warehouse roles and is qualified in all aspects of data warehouse operations. - Experience implementing Business Intelligence systems. - Team leadership experience but a fully hands-on technical lead.

- Provided IT consultancy, responsible for dealing with clients and their needs. - Involved in design architecture of networking environment for entire country. - Project Lead of an 'Intranet Solution', working prototype and detailed functional requirements used to articulate the new business vision. - Lead information gathering and/or requirement gathering workshops which may involve senior managements and/or team members.