Gramos Brestovci

- Lead governance for a business-critical MiFID II service and a seven-person team - SLA/SLO/KPI performance, incident escalation, release planning and production handover - Approx. 15% savings over 6+ years in the service area - DORA-aware service processes, audit readiness and control evidence - Product-style backlog ownership, from requirements to release-ready changes - Transformation and operating model work (400+ division, 2,000+ organisation) - Organised OKR and Design Thinking practices across teams

- Led the 12-person GCPP team with annual EUR 12M budget authority for OFSA and GCPP - Managed BI, Group Data Warehouse, GCPP and OFSA services across 14 banking entities - Created the Group IT Risk Assessment framework - Contributed to GDWH modernisation, which achieved up to 25% cost reduction - Coordinated incident, problem, change, release and continuity processes - Ran SLA/KPI reviews, sourcing and vendor coordination - Built and led the Group BI Collaboration Community

- Led full lifecycle DWH delivery (design, development, testing, implementation) - Led an eight-person team and delivered the Group Data Warehouse two months ahead of schedule - Built a Group DWH for group-wide reporting and Basel II risk management - Improved data quality, consistency and usability - Worked with IBM DataStage, Oracle and real-time data marts - Single point of contact for incidents, escalations, SLAs and upgrades - Trained users and developed DWH and Rapid Insight tooling

- Managed corporate web servers and public sites (Linux/Apache, SSL, PHP, MySQL) - Migrated digital properties across hosting providers and implemented an internal content publishing pipeline - Coordinated deployments with vendor professional services

- Designed and deployed nationwide networking environments and delivered a corporate intranet prototype - Ran executive workshops to align technical deliverables with business needs - Produced architecture and operations documentation for Kosovo's internet infrastructure - Led internet network expansion with a 40-person team and coordinated vendors and suppliers

- Defined project scope, clarified system specifications and prepared progress reports - Delivered LAN administration and server support and built internal tools and documentation - Installed and configured Windows servers and workstations and maintained a partner FTP server - Trained staff on core IT topics and daily tools