Stefan Schmalenberg
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Stefan Schmalenberg
- Current 3 years and 3 months, since Mar 2023
Business Controller (GM)
TP Germany Cloud Campus GmbH
financial controlling of multiple accounts with productive HC of more than 500 Agents. Profit & Loss calculation, financial forecast & re-forecast, business cases
- 5 years and 2 months, Jan 2018 - Feb 2023Teleperformance Germany S. à r. l. & Co. KG
Business Controller (GM)
financial controlling of multiple accounts with productive HC of more than 500 Agents. Profit & Loss calculation, financial forecast & re-forecast, business cases
- 2 years and 9 months, Apr 2016 - Dec 2018Teleperformance Germany S. à r. l. & Co. KG
Security Analyst DRI (interim)
monthly security reporting to client, corrective actions on incidents, monitoring of physical and data security.
- 3 years and 4 months, Sep 2014 - Dec 2017
ACM / Service Delivery Management
Teleperformance
Operational responsible of technical account with multi language support (German, Polish, Russian) with 300 productive FTE plus support staff. Additional responsible for the contractual and financial performance including budgeting and P&L.
- 6 years and 1 month, Aug 2008 - Aug 2014
Team Leader Operations / ACM
Teleperformance Germany (twenty4help Knowledge Service GmbH)
Team Manager over 3 teams with an overall head-count of 90 people (technical support in German, Polish, Russian)
- 1 year and 7 months, Jan 2007 - Jul 2008
Coach / Supervisor Computer/Smartphone Support
Teleperformance Technical Help (twenty4help Knowledge Service GmbH)
in part operative control and leadership in customer care, aptitude tests for new employees, client contact (English,spoken and written), observation and securing of required quality criteria
- 1 year and 11 months, Feb 2005 - Dec 2006
Customer Care Agent
Teleperformance Technical Help (twenty4help Knowledge Service GmbH)
experience in customer call centre (product support, mobile phone support, store support) email support (template and individual)
Ausbildung von Stefan Schmalenberg
- 2008 - 2010
Dialogue Marketing
CCI/IHK
ET
BTU Cottbus
Sprachen
English
C1 (Fließend)
German
C2 (Verhandlungssicher / Muttersprachlich)
Russian
A1-A2 (Grundkenntnisse)
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