Stefanie Ketterer

- Managing over 3000 service contracts - Issuing and follow-up of service contract quotes - Invoicing of service contracts and service interventions - First point of contact for customers using PerkinElmer instruments - Guidance of colleagues new to the contracts department - Handling and follow-up of customer complaints

The main task was to handle client’s requests for incentive travel, meetings, congresses or leisure groups. I prepared individual proposals and costings responding to the client’s demand and requested quotes from suppliers (hotels, restaurants, guides and transfer companies) in order to verify availability and rates. Furthermoe, I was responsible for the overall planning of confirmed travel groups (accommodation, transfers, guides, reservation of restaurants, excursions).

The International Tourism Fair in Berlin (ITB) is the world’s leading fair of the tourism industry with about 11.000 exhibitors. The purpose of the project was to organize and realize a representative participation for the Saarland University on the ITB.

Business-Administration / Sport-, Adventure-, Event-Management / Tour Operating / Project-Management / International Law / International Policy