Stephanie Besga

SaaS ATS (HRTech). Driving product adoption via customer enablement, training, and upsell opportunities. Technical support and cross-functional service delivery in English, German, and French.

Owned assigned EMEA and APAC Fortune 500 B2B Commerce Cloud accounts. Post-sales role. •Managed successful and timely delivery of technical projects and expert services •Advised and coordinated complex cross-functional initiatives, providing expert guidance and ensuring seamless and timely execution •Established and maintained trusted relationships with customers’ executive and C-suite teams, driving growth strategy •Identified and resolved customer-side issue that had led to $70M of miscounted revenue

Led as main technical owner for assigned EMEA SAP B2B and B2C Commerce Cloud accounts. •Influenced across silos to advocate for customer and secure resources meeting customer needs •Drove timely service delivery and escalation resolution for service and infrastructure projects •Orchestrated successful completion of major version upgrade for Fortune 200 B2B customer across three continents, overseeing a full re-IP and reconfiguration of all interconnected services and servers

Customer-facing IT support for EMEA region offices and employees. Managed process improvement projects, onboarding for 500+ new hires, conflict resolution, and team development and training.