Stephanie Zuidema

Leading a team which is providing and establishing automation, AI and data analytics IT services to MAHLE.

Leading a team to establish Lean Six Sigma, Continuous improvement methodologies and IT automation at MAHLE IT.

Establishing and rolling out Lean Six Sigma at MAHLE IT.

Process and quality manager of company; As lean six sigma black belt setting up of local lean six sigma community; Implementation of Business Excellence Program at Cardif; Execution of process optimisation, efficiency increasing and cost decreasing projects; Coaching of lean trainees; Project Management

Analysis and visualisation of business and IT-processes as well as IT-architecture to deviate according recommendations for optimisation

Internal Project at MuniConS: • Analysis of the requirements for a Time Tracking and HR Management tool • Visualization of processes and interfaces via UML

Projects at MuniConS for a customer in branch Retail: • Analysis and design of After Sales Service processes • Mapping of Service processes to Siebel application (Siebel 8.1) • Creation of Functional Design, GUI Design, Test cases / -steps, Testing (Siebel 8.1)

Projects at MuniConS for a customer in pharmaceutical branch: • Analysis and design of the sales incentive planning process • Responsibility- (RACI) and board analysis • Creation of guideline book for implementation of a global strategy • Gap-analysis between current and new CRM system • Analysis and visualisation (UML) of complete CRM and Sales Incentive Planning (SIP) relevant IT-Architecture

Services (Dienstleistungsmanagement) & Marketing