Steven Steeman

• Global transportation of time-critical or confidential shipments. • React quickly to unforeseen changes. • Keep mission team updated on progress and changes. • Handle customs.

• Provide quick solutions for time-critical OBC and Handcarry requests. • Scheduling couriers for worldwide inquiries and booking their travel arrangements. • Monitoring of ongoing shipments. •Executing OBC Assignments.

• Assess and quantify the passenger experience along the passenger journey at all possible touch points. • Identify pain points and missed opportunities through the eyes of the passengers. • Develop strategies and implement innovative and tailor-made solutions that will facilitate airport processes, improve passenger satisfaction and loyalty, while increasing non aeronautical revenue. • Presentations and workshops for passenger transportation professionals.

• Develop solutions for data management and COG calcultations within the weight and balance department. • Implementing the developed systems into the current structure. • Propose weight saving potentials.