Susana Ramos

Assist in cyber and FL policy processing activities for the Commercial Insurance BU: - Ensure the accuracy, completeness, and timeliness of policy processing activities according to company's SLAs and business plan; - Respond to queries and clarifications within guidelines, financial, taxal and billing differences; - Data quality: insuring data accuracy accross the different UW systems; - Engaging with international teams accross the globe to issue, renew and maintain local policies.

Talent Aquisition Partner for IT, Transformation and Digital/Partners departments: - Perform the full range of recruitment activities, from sourcing, to interviews and offer stages; - Work closely with HRBPs and business leaders to align talent acquisition with strategic goals, financial objectives, and workforce planning needs; - Partner with Talent Management and Development teams to identify internal talent; - Participate in tech career fairs, local job fairs, and professional events.

RPO services for Serco Germany, recruiting for the European Central Bank, European Commission, EUMETSAT, ESOC, EASA, EFSA: - Candidate Sourcing and screening; - Stakeholder Management; - Managing interview processes to offer stages; - Client visits; - Assist Bid/Contract Managers in aligning financials via benchmarking.

- Full cycle recruitment of TI profiles (Product Manager, Business Analyst, Technical Manager, Machine Learning Engineers); - Close contact with Hiring managers and stakeholders; - Headhunting, candidate screening, interviews.

Recruitment and headhunting of generalist profiles for different clients in multiple sectors. I was responsible for the full cycle recruiting process: - From July, 2017 to May, 2018: specialization in the International Market (mainly Portugal, Spain, France, Germany and The Netherlands): - From May, 2018 to December, 2019: RPO, In-House Recruitment consultant for The Linde Group (Iberia); - From January 2020 to March 2020: RPO, In-House IT Recruitment Consultant for Softonic.

- Coordination of the selection processes of general profiles for Portugal and Spain (interface between the recruitment team, Managers and stakeholders); - Benchmark and strategy (definition of targets and market approaches for recruitment); - Maintenance of several databases in Excel; - Recruitment training to managers; - Elaboration of Job Offers, Admission Forms and Documentation, Job Descriptions, etc.

Social and Physical Anthropology