Suzanne Diaz

Accountable for price increase and new product information release, price book design, print production and mass electronic & traditional mail distribution to trade partners in the New England & Southeastern US markets. Coordinate implementation of price changes and promotions for online ordering, e-quote systems, ERP systems and EDI. Manage online B2B & B2C user experience. Implement trade partner training to maximize use of online ordering system. Coordinate production of content for eCommerce platforms,

Direct before- and after-the-sale customer service teams for a high-end home appliance distribution and service company. Responsible for calculating competitive pricing at wholesale and retail levels on over 20,000 SKUs, working directly with Senior VP of Sales & Marketing. Audit ERP process reports such as Booked, Credit Suspense, Backorder & Warehouse; work collaboratively with manufacturing, purchasing & sales teams to ensure high quality customer service in order fulfillment.

Develop an after-the-sale Regional Customer Service team for a medium-sized company in the Kitchen & Bath industry. Team to successfully operate in supporting outside sales team and dealer network with coordination of warranty & COD service calls, consumer product questions, exchanges of malfunctioning appliances, and monitoring independent service agents. Responsible for manufacturers’ exchange accounts, credit application and overseeing return of recalled product.