Svetlana Lavrek

- Incident management: content team leader - First and second level support (HW and SW) - Installation and maintenance of the IT infrastructure - Collection of user requirements and implementation of concrete solutions - Asset management - Software packaging, distribution and maintenance - Training and support of the apprencice inside the company - Offices and classrooms technical support and setup - HW loan planning and management

- Customer private banking - Client acquisition and management - Opening and maintenance of private and corporate portfolios - Identification of national and international corporate documents - Clients support - Due Diligence form filling

- Reports evaluation, analysis and check - Preparation and execution of final tests - Analysis and organization of new work processes - Drafting of new work processes for QA office for an extension into new areas

- Analysis of software used by employees inside the bank environment - Migration and testing of used applications - Development, structure and organization of programs, procedures and solutions in case of emergency

- Logical, conceptual and physical design of a database - Compiling statistics in Excel - Macro programming in Visual Basic

- First level support (HW and SW) - Computer profile management - Inspection in various branches for updates and changes in software configuration

- Compiling statistics - Printers maintenance - Managing internet profiles permissions