Syed Hussaini

Responsibilities Manage and setup IT teams Manage Clients from onboarding and beyond Manage Kick-off calls and Meetings Advocate customer needs, and discover new ways to add value to the client experience. Engage and lead teams comprised of IT Support Services Recruit, and train resources for IT team Respond to escalated Incidents as necessary

Responsibilities Build and Maintain Intranet Strategies and Team Sites Develop SOP and Training strategies Customer Support on email, chat, and ZenDesk tickets Create, Update and Manage Knowledge Documents Oversee automation of HR Processes Handle HR-related operation matters

Responsibilities Oversee IT support operations Manage and collaborate with teams Define, develop and implement IT Policies & Procedures Handle queries & escalations, monitor and maintain SLAs Lead IT recruitment process with HR Team

Responsibilities Train & Manage Internal Teams and Stakeholders Collaborate with IT teams & Engagement Managers Incident/Ticket Management using CA Service Desk Administer Adobe Analytics and Web-Trends Build performance dashboards for analysis and reporting Customer Support on Chat, Email and Service Desk.

Responsibilities Mentor and Train new team members Knowledge Manager – CA Service Desk Develop Excel Reports and Dashboards Develop Customer Surveys using Web-Surveyor (VOVICI) Customer Support on Chat, Email and Service Desk.

Responsibilities Customer support on Call/Service Desk Tickets Mentor new hires with best practices in the organization Assist Leaders build presentations for decision making Incident & Problem Management using CA Service Desk Author Knowledge Documents Under CA Service Desk Troubleshoot Windows and Business Apps issues.

Job Profile: I use to work closely with the IT Development and Production Services teams to ensure application stability and manage new releases. Our team was the first point of contact for technological solutions. Responsibilities: Handle First-Line Technical support issues on Call, Tickets and Chat Incident & Problem Management using Clarify Troubleshoot Windows, Outlook, Networks, & Office issues

Computer Applications