Nicole Lutz

Basic

Angestellt, Head of Service Desk, Siemens Digital Logistics

Frankenthal, Germany

Skills

Service Desk Management
Incident Management
IT Service Desk
IT Service Management
Teamleitung
Support Prozesse
ServiceNow
ITIL
IT Projektmanagement
IT-Infrastruktur
Confluence
Jira
Service Management
Service Level Management
ISO 27001
Scrum
Service Delivery Management

Timeline

Professional experience for Nicole Lutz

  • Current 5 years and 5 months, since Mar 2017

    Head of Service Desk

    Siemens Digital Logistics
  • 2 years and 11 months, Apr 2014 - Feb 2017

    IT Service Manager

    BridgingIT GmbH
  • 3 years and 8 months, Aug 2010 - Mar 2014

    Consultant

    BridgingIT GmbH
  • 2 years and 5 months, Mar 2008 - Jul 2010

    Associate Consultant

    BridgingIT GmbH
  • 3 years, Oct 2004 - Sep 2007

    Students Trainee

    Tyco Electronics AMP GmbH

Educational background for Nicole Lutz

  • 3 years and 1 month, Oct 2004 - Oct 2007

    Informationstechnik

    DHBW Mannheim

    Netz- und Softwaretechnik

Languages

  • German

    First language

  • English

    Fluent

Wants

Immer neue Ideen für einen gut aufgestellten Service Desk
Struktur für Internationale Supportorganisation

Interests

THW
Tanzen
Tauchen

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