Tam Pham

- Onboarded new dropshippers and streamlined the integration process - Analyzed and assisted with post-sales issues for active dropshippers - Monitored & reported weekly & monthly vendor delivery performances - Served as the point of contact between the Customer Service department and vendors for vendor service escalations - Ensured updated inventory and vendor prices to METRO warehouse - Continuously documented and provided improvements to the processes

- Managed end-to-end market research projects - Facilitated briefings with operations team to ensure overall customer requirements, timeline and budget are feasible - Examined questionnaires, scheduled pilot interviews - Monitored daily data quality & responded to contingencies while project is on field - Coordinated regional & online projects with vendors - Delivered consumer insights to clients from Automotive industry to FMCG

- Set up Amazon product profiles and managed ads utilizing SEO and SEM - Performed keyword and market research on the US and EU markets - Proposed new product ideas based on market trends

Head of German knowledge department - VGU Deutsch Club Public Relation team - Presto events organizing club Dance team - VGU Music Club

Co-founder TDN Biology Club Language team - TDN Deutsch Club Dance team - TDN Music Club