Thalita Teitz

Owned 50 mid-market and enterprise-level customer accounts from post-onboarding through adoption, expansion, and renewal. Implemented a Health Score process, identifying churn risks and critical stages in the customer journey, resulting in a 5% churn decrease within 24 months. Achieved product adoption growth from 70% to 90% among accounts within my portfolio. Collaborated with cross-functional teams (tech, product, and design) to enhance the customer platform experience.

Managed 50+ mid-market and enterprise-level customers from onboarding through expansion and renewal, growing customer lifetime value by fostering strong relationships. Contributed to developing and implementing a structured customer support team, including onboarding new employees. Provided technical support for API integration, resolving customer issues, and explaining functionalities. Collaborated with Product and Engineering teams to share customer feedback and contribute to product improvements.