Thiago Hillesheim

Coordinated daily facility operations, ensuring cleaning standards, workspace organization. Managed consumables and operational supplies. Implemented a complete battery handling protocol and organized storage following safety protocols. Managed incoming mail and key returns, keeping records updated and distributing materials. Supported health & safety compliance by tracking mandatory inspections and maintaining up-to-date documentation. Assisted the logistics, shipment and stored inventory.

Inspected, repaired, and ensured all e-bikes met Dance’s quality and safety standards. Prepared new e-bikes for delivery and performed ongoing maintenance on the fleet. Conducted workshop repairs to support members with fast and reliable service. Provided structured feedback to hardware and software teams on bike performance and app functionality. Worked in a dynamic, fast-growing environment, adapting quickly to new processes and operational demands.

Took a planned career break to relocate to Germany. This time allowed me to handle all logistical aspects of the move, adapt to a new environment, focus on personal development by dedicating time to learning German and cultural adaptation in order to prepare myself for the next step in my professional journey

Managed inbound leads using CRM HubSpot, qualifying prospects and advancing them for timely loan approvals. Conducted daily customer interactions via phone calls and WhatsApp, providing valuable assistance through the loan application process. Exceeded sales targets by utilizing persuasive techniques and a deep understanding of products. Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.

Utilized SalesForce CRM to manage student enrollment processes, ensuring accuracy and efficiency in payment processing and documentation for various courses. Led marketing efforts by visiting schools and companies attracting over 150 students. Provided exceptional customer service to prospective students, guiding applicants through contract negotiations. Conducted campus tours to showcase infrastructure and amenities. Managed student registrations, verifying documentation and negotiating tuition fees.

Managed 2500+ student loan contracts, demonstrating exceptional organizational skills for accurate and timely payment processing and borrower communication. Provided comprehensive support to a diverse university community of 10,000+ students, addressing unique financial needs to foster academic success. Utilized MS Office proficiency to streamline administrative processes. Collaborated with colleagues to identify process improvements, resulting in enhanced service delivery and increased client satisfaction.

Enhanced English language skills at King Street College in London, UK, focusing on grammar, vocabulary, and conversational fluency. Developed strong communication abilities through interactive activities and cultural immersion experiences. Actively participated in language workshops and self-directed study to expand proficiency. Completed English language proficiency assessments, achieving Advanced Level certificat

Provided administrative and financial support, analyzing data to inform decision-making and ensure compliance. Managed customer data and documentation, ensuring streamlined operations and regulatory compliance. Offered personalized financial services, fostering positive client relationships and driving satisfaction. Supervised a team to optimize performance and achieve organizational goals. Assisted clients with ATM usage, enhancing efficiency and convenience.