Thierry Erhard

· Project scoping: o Analyze and definition of business requirements o Assessment of available resources: processes, tools o Prioritization of functionalities o Project Allotment · Writing of detailed functional specifications: o Definition and analysis of scenario o Definition of functional and technical architectures o Design of relational databases and data modeling o Description of workflow and tasks o Graphical User Interface design and validation · Functional testing and validation

· Technical / functional testing and validation of bugs resolution · Roll-out and configuration of new billing tools · Change management: o Training of IT and business teams (6 persons per team) o Definition and implementation of an IT governance plan

QA analyst for a front office trading tool for the currencies market: · Writing and execution of the functional testing plan · Defects detection and follow-up of bug resolution · Outsourcing of the non-regression testing in India (6 persons) · Implementation of standards for functional testing

QA analyst for an online customer account for key clients : AXA Exclusiv · Preparation of functional testing: scoping / planning / staffing · Writing and execution of the functional testing plan · Defects detection and bug resolution follow-up · Testing standardization: o Writing of user guides dedicated to new testers o Training and support of French and Indian testing teams (5 persons)

Implementation of ITIL processes and tools to manage Air France/KLM IT infrastructure · PMO: tasks follow-up and coordination (4 business analysts and 6 developers) · QA Analyst : Definition and implementation of the testing strategy · Implementation of the training tool: On-Map

Management Sciences, the study of management integrating information technologies and communications