Tugce Zavalsiz

Led retail operations and client experience for large-scale international theatre productions across Germany. Managed 40+ employees, ensuring operational excellence, commercial performance, and service quality across multiple venues. Partnered with HQ and field teams to align operations, brand standards, and business goals. Implemented performance improvements and completed Broadway operational training in New York for major launches in Germany.

Managed multi-store retail operations across Germany and France, leading 200+ employees and driving commercial performance. Partnered with HQ and local teams to improve retail operations, KPI performance, and brand consistency. Led recruitment, onboarding, and coaching of store managers while ensuring excellence in client experience, visual merchandising, stock management, and operational compliance across multicultural markets.

Led the opening of 20+ stores across 8 international markets including Germany, France, Morocco, Azerbaijan, Kosovo, and the Balkans. Managed recruitment, training, stock coordination, visual merchandising, and operational readiness aligned with HQ standards. Collaborated with local partners and airport authorities while supporting store teams through coaching, KPI analysis, and commercial action plans to ensure operational excellence and brand consistency.