Ursula Schneebeli

Portfolio management on Sales Force and Hubspot Building relationship with customers Monitoring Key Performance Indicator (KPI’s) on Tableau Responsible for promoting upselling and preparing success plans Preventing churn while increasing customer retention Achievements: - Managing more than 100 customers I have been increasing the customer retention having only 5 churns in almost 3 years

Responsible for the financial health of the lease of contracts being finalized. Monitoring of refunds and charges for each contract Critical analysis of internal processes and flows in order to increase scalability for the operation.

• Responsible for termination process for the rental and administration contracts • Follow up on the process (sending instructions, last payments, inspection analyses) • Negotiation about the repairs that must be done Achievements: FAQ project: reformulation of the termination process in a clear and objective man- ner to encourage self-service and improve customer satisfaction providing fast solu- tions of service inquiries which provided a reduction of the workload for the support team.

Supervision and interface of the main sponsors of the event (Coca-Cola, Nike, Sam- sung, Omega, P&G, Panasonic, Nissan, and Visa) Ensure that the transport service would be delivered with excellence • Sponsors logistics (around 30 to 60 buses)

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