Usama Aziz

I managed supply and inventory operations, maintained accurate records, and ensured adequate stock levels. As a team leader, I provided direction and support during the manager's absence. I used inventory management systems to track inventory levels, conducted quality checks, and took corrective measures to prevent errors. I'm experienced in Zendesk, using it for customer support, ticket management, and issue resolution.

As the direct point of contact for customers' concerns in Islamabad from Sep 2018 to Oct 2019, I used Salesforce to provide prompt resolutions, enhancing customer satisfaction. I managed a 10-member team and used Salesforce to coordinate project activities, track performance, and progress. Proficient in documentation and reporting, I ensured compliance. I used Salesforce's ticketing system to track and resolve customer inquiries efficiently, utilizing automation.

Performed soil tests and created geotechnical laboratory reports. Digitization of Geological maps using GIS. Finding sustainable approaches to manage environmental risks in the field area.Documenting and reporting all the work performed related to planned and unplanned tasks and suggesting ideas to improve processes.

Majors- GIS, Ecological Engineering, Urban Hydrology, Integrated Water Resources Management, Remote Sensing, LCA.

Majors- GIS & Computer Image Processing, Environmental Impact Assessment, Geosciences, Introduction to IT, Programming Fundamentals, Data Structures.