Ing. Utsav Singh

- Resolved 110+ client critical issues monthly within SLA, ensuring platform stability and reliability. - Managed and deployed bots on production servers, minimizing downtime and ensuring smooth releases. - Debugged Node.js bots, AI agents using OpenSearch logs, implemented fixes, reduced escalations and Identified workarounds for production impacting scenarios. - Coordinated with clients to capture requirements, tracked changes in JIRA, collaborated with R&D, improving customer satisfaction by 30%.

- Worked on integration of third-party APIs and services, ensuring seamless interoperability and functionality within the product ecosystem. - Delivered product training sessions to customers and internal teams, ensuring a deep understanding of product functionality and best practices. - Played pivotal role in maintaining a high SLA of 95% or higher by effectively managing global service requests. This resulted in a significant reduction of escalations by 30%, ensuring timely and efficient issue resolution.

- Developed a full-stack e-commerce platform working closely with the team using the React, Node.js, Express, and MongoDB stack, delivering a responsive UI that met business requirements. - Actively participated in agile development, incorporating feedback from managers to continuously enhance features, resulting in a 30% increase in user satisfaction. - Collaborated with a team of developers to maintain code quality through reviews and best practices, reducing bugs and ensuring timely project delivery.

- Built responsive front-end interfaces and RESTful back-end APIs using the MERN stack, enhancing user engagement through dynamic SPAs and reducing load times. - Implemented JWT for authentication and Swagger for API documentation, increasing data security. - Leveraged Github CI/CD to automate deployment ensuring continuous delivery of stable, containerized applications. - Collaborated in an Agile team to design, develop, and deploy a full-stack application demonstrating practical proficiency.