Dipl.-Ing. Uwe Benner

Analyse und Optimierung der Servicestruktur/Organisation sowie Festsetzung und Umsetzung der Servicestrategie Analyse und Optimierung des Produktions-Prozess in der Produktivität & Qualität

Management responsibility for ~ 160 employees Member of the D/A/CH Management Team (power of attorney) Change Management Profit and loss responsibility Talent management Tender management Management of utilized external third-party service organizations Key Achievements: Increased field service productivity by 12 % Increased efficiency of customer care by 10 % over the last year Improved Margin by > 8% within 9-month period

Leadership responsibility for ~ 140 employees Power of attorney & member of the DACH management Optimization of the service structure Defined and implemented KPI´s utilized as a business driver and motivation factor Talent Managment within the service organization Spare parts processes and pricing Technical training for customers Definition of the service portfolio Responsible for business locations & offices Tender Management

Development and expansion of the service organization EMEA Definition of spare parts, design and implementation of spare parts processes Implementation of a field service reporting system Definitions of the service portfolio and the respective service contract prices Contract negotiations with suppliers and customers Definitions and optimizations of service and cross-functional processes Definition, implementation of key performance indicators (KPI),

Leading 25 service technicians & 7 customer care employees Management of 4 supervisors for hardware, software help desk support Direct customer responsibility for customers in Switzerland and Austria Management of distributors / agents from the Baltic States to South Africa Negotiating and concluding service contracts for hardware and software Increased service contract rate by 5% per year & sales up to 15% above target