Adrian Huptas
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Adrian Huptas
- Current 2 years and 4 months, since Feb 2024
Tribe Lead Operatioal Excellence & Share Service
T-System International GmbH
- Current 7 years and 10 months, since Aug 2018
Global Head of Order Management Shared Services
T-Systems
- Transform all T-Systems Order Management units across the Globe into “One Order Desk” and operate it as a Shared Service. - Responsible for the operations of the shared services across Germany, Hungary, Slovakia, Malaysia and India - Standardize, automate & continuously improve order management process on a global level - Drive Productivity, Efficiency and E2E Automation - Ensure customer safeguarding and satisfaction
- Current 9 years and 5 months, since Jan 2017
Global Operational Excellence, Productivity Management, Benchmarking
T-Systems
- Responsible for implementation and operations of the productivity measurement framework in all Near- and Offshore Location (Hungary, Slovakia, Malaysia, India) - T-Systems wide responsible for benchmarking of services in regards of Automation Degrees, Productivity and Rate cards - Provide functional leadership for the relevant units, resources and stakeholders - Define and run measures, activities and projects to drive the organization to the next level
- Current 10 years and 10 months, since Aug 2015
Head of E2E Global Service Desk
T-Systems
- Harmonization of processes within the Service Desk Units - Standardization of the measurement framework - Ensure smooth operations and green SLAs for T-Systems TOP40 customers - Drive vendor / 3rd party steering, service reviews - Implement measures to continuously improve E2E service delivery
- 3 years, Aug 2015 - Jul 2018
Head of Global Process Management
T-Systems
- Global responsibility for process management and governance for T-Systems IT delivery processes with focus on Service Management incl. Service Transition, Service Operation and Service Level Management - Leading an international team of process managers and process experts ensuring process adoption, performance and quality - Driving continual process improvements, standardisation and automation - ISO 20000 Audit
- 11 months, Oct 2014 - Aug 2015
Head of De-Escalation Management Operations
T-Systems International
- 2 years and 3 months, Jul 2012 - Sep 2014
Director of Global Service Management
Ernst & Young
- 2 years and 9 months, Oct 2009 - Jun 2012
Global Lead for Production Assurance
Ernst & Young
- 1 year and 3 months, Jul 2008 - Sep 2009
EMEIA Service Management Strategy & Implementation Lead
Ernst & Young
- 2 years, Jul 2006 - Jun 2008
Europe IT Service Management / Service Support Lead
Ernst & Young
- 1 year and 8 months, Nov 2004 - Jun 2006
IT Service Management Lead – Germany
Ernst & Young
- 1 year and 10 months, Jan 2003 - Oct 2004
Service Development Lead & German Service Operations Lead
Ernst & Young
- 5 years and 4 months, Sep 1997 - Dec 2002
Service Operations Lead Germany (Region south)
Ernst & Young
Define and agree IT Strategy, Setup & organize the support team, Design, implementation of national HW certification process, Budget planning & monitoring.
- 2 years and 3 months, Jun 1995 - Aug 1997
Head of Munich IT Services
Ernst & Young
- 4 years and 9 months, Sep 1990 - May 1995
IT Enduser Services & Network Administration
American Cyanamid (Pfitzer)
Sprachen
English
C1 (Fließend)
German
C2 (Verhandlungssicher / Muttersprachlich)
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
21 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.