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Uwe Persch
Employee, Head of Omnichannel Contact Center, 1&1 Telecommunication SE (United Internet AG)
Zweibrücken, Germany
Timeline
Professional experience for Uwe Persch
Current , since Jan 2019
Head of Omnichannel Contact Center
1&1 Telecommunication SE (United Internet AG)
Leiter Business Engineering, Business Analytics und Software-Entwicklung (Omnichannel Contact Center) im Bereich Development Customer Care
2 years and 6 months, Jul 2016 - Dec 2018
Head of Solution Management Development Customer Care
1&1 Telecommunication SE (United Internet AG)
Leiter Business Engineering (Omnichannel Contact Center & CRM) und Business Analytics im Bereich Development Customer Care
2 years and 2 months, May 2014 - Jun 2016
Head of Contact Solutions Management
1&1 Internet SE
Bereichsleitung Contact Solutions Management (Business Engineering, Business Analytics, Software-Entwicklung)
7 years and 3 months, Apr 2009 - Jun 2016
Head of Contact Solutions Processes
1&1 Telecommunication SE (United Internet AG)
Leiter Business Engineering und Business Analytics im Bereich Contact Solutions Management
1 year and 6 months, Jul 2014 - Dec 2015
Head of Contact Solutions Development
1&1 Internet SE
Leiter Software-Entwicklung im Bereich Contact Solutions Management
2 years and 3 months, Jan 2007 - Mar 2009
Head of Trafficmanagement
1&1 Internet AG
Leiter Informationsmanagement rund um IVRs und Callrouting Strategien (Monitoring, Steuerung, Reporting, Projektarbeit)
1 year and 3 months, Oct 2005 - Dec 2006
Teamleiter Qualitätssicherung
1&1 Internet AG
Teamleiter Software Qualitätssicherung, verantwortlich für Website-, Frontend-, Blackbox Tests
1 year, Oct 2004 - Sep 2005
Qualitätsmanager
1&1 Internet AG
Qualitätsmanager für Software Qualitätssicherung, Website-, Frontend-, Blackbox Tests
Educational background for Uwe Persch
2000 - 2004
Wirtschaftsinformatik
University of Applied Sciences Kaiserslautern, Standort Zweibrücken
1997 - 2000
Sport
BZE Bildungszentrum des Einzelhandels Niedersachsen
Languages
German
First language
English
Intermediate
French
Basic