Valentina Surovtseva

Managed and motivated department staffs (over 10 clerks ) to achieve established goals of selling insurances to foreigners; Oversaw and developed insurance agents network (over 50 agents), established increasing initiatives; Built productive and long term relationship with agents and customers; Assisted in employee recruitment, performance evaluation, promotion, retention and termination activities; Interacted daily with Czech Insurance Companies within the process of selling insurance contracts;

Participation in different-profile projects in the field of marketing and internet marketing Conducted marketing research for internet projects http://valika.org/ and http://bio.econor.cz Developed and implemented strategies of promoting sites at the Russian and Czech markets. (Placed web-sites on TOP search positions - 3-4 requests) Prepared analytical reports of project’s performance: quantity and quality indicators (GoogleAnalitics, YandexMetrika)

Managed and motivated unit staffs (8 clerks) to achieve established goals; Organized the process of dealing with customer’s complaints from scratch Investigated financial documentation on complaints (all types of loans, credit cards, deposits and current accounts, internal and international transactions ,insurance) Interacted with Bank’s departments within the process of resolving and eliminating customers‘ complaints Responded to Customer’s enquiries on banking services via bank’s website

Managed and motivated branches’ staffs ( 7 clerks) to achieve established goals; Handled with Bank’s operations of customer’s service (issuance retail loans, credit cards operations, operations with deposits and current accounts, internal and international transactions) Developed and conducted marketing research for defining customer’s needs and requirements Negotiated Consumer credit terms with Retail outlets Reported on Branch performance

Handled Direct Sales of Overdraft Cards Assisted customers in selecting Bank’s plastic cards

Diploma was nostrificated by VŠE in Prague as Master of “Economics of enterprise and management”