Van Anh Pham

Spearheading responsibilities for E-commerce products, focusing on the online sales system and seamless integration of external payments and e-commerce platforms. • Conducting workshops and meetings to extract requirements and define the project scope effectively. • Engaging with UX/UI designers to collaboratively create prototypes, seeking necessary approvals. • Crafting comprehensive business and functional requirements documentation to guide project development.

- Analyze customer and product business requirements from CRM.COM and its global clients. • Translate business requirements into technical specifications for the development team. • Conduct troubleshooting and perform User Acceptance Testing (UAT) prior to delivering solutions to customers. • Provide consultative guidance to customers on solutions tailored to their specific business requirements.

Independently doing literature research on business model and methodologies, Implement programming language Python for social media data collection and sentiment analysis, building statistic model for the research, developing and implementing programming language R for analyzing, document and graphical presenting results

Execute sales strategies for a new and existing business in the European market, work closely with Marketing Team and support to identify prospects and develop sales strategies to secure new business, manage assigned lead queues that include research and acquisition of targeted lead and call lists, maintain high-quality records in the CRM system

Conduct market research to identify selling possibilities and evaluate customer needs, set up meetings with potential clients, participate on behalf of the company in exhibitions or conferences, negotiate/close deals and handle complaints or objections, stay current with trends and competitors to identify improvements or recommend new products, prepare data and sales reports

Support sales executive in creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.

Insurance and Management