Vedant Wahi

Selected for overseeing and streamlining aftersales operations across global markets, with a focus on service development, partner onboarding, customer support, and ensuring service readiness and operational efficiency in new and existing regions. * Primary point of contact for all importers and service partners across all markets in matters related to aftersales support. * Key account manager for roadside assistance programs. * Manage escalations with service partners to ensure timely issue resolution.

Selected to serve as Territory manager of a high-volume area, with responsibility for orchestrating daily sales and operations along with exceptional customer service. * Managing 20+ Automotive OEM clients and their 200+ Dealerships across Mumbai region, for their Road Side Assistance business and providing equivalent support during service. * Managing, developing, & leading customer facing team of trained technicians & Service providers to deliver the best customer service 24 hours a day, 365 days a year.

* Service and Business Development. * Understand technical error of the vehicles and manage team work to resolve the concerns accordingly. * Strategies to improve product awareness and enhance business growth. * To maintain quality work on time. * Investigate and resolve customer inquiries and complaints in an empathetic manner. * Making Root cause analysis/ Chronology events in case of any escalation. * Managing IACS customer assigned and enhance customer satisfaction. * Managing AUDI EXPRESS SERVICE.

* Preparing daily work orders for the day for customers for daily service appointments. * Working closely with certified technicians in the shop area on the diagnosis the customer's vehicle with any failures and needed repairs. * To maintain quality work on time. * Maintain positive customer relationships to ensure repeat business

* Processed detailed repair orders for customers * Provided customers with cost estimates and service options according to their vehicle repair needs. * Maintains positive relationships with clients to ensure repeat and return customers.

Mechanical Design Engineer