Vedant Wahi

Driving Aftersales Operations and Service Network Development for eco-friendly mobility solutions, including fully electric and hydrogen fuel cell vehicles, across global markets. Responsible for partner onboarding, workshop readiness,Creation of aftersales contracts, Dealer profitability, Service facility as per brand standards contract and customer support with a focus on service excellence, operational efficiency, and scalable Aftersales solutions to support business growth in new and existing regions.

Selected to serve as Territory manager of a high-volume area, with responsibility for orchestrating daily sales and operations along with exceptional customer service. * Managing 20+ Automotive OEM clients and their 200+ Dealerships across Mumbai region, for their Road Side Assistance business and providing equivalent support during service. * Managing, developing, & leading customer facing team of trained technicians & Service providers to deliver the best customer service 24 hours a day, 365 days a year.

* Service and Business Development. * Understand technical error of the vehicles and manage team work to resolve the concerns accordingly. * Strategies to improve product awareness and enhance business growth. * To maintain quality work on time. * Investigate and resolve customer inquiries and complaints in an empathetic manner. * Making Root cause analysis/ Chronology events in case of any escalation. * Managing IACS customer assigned and enhance customer satisfaction. * Managing AUDI EXPRESS SERVICE.

* Preparing daily work orders for the day for customers for daily service appointments. * Working closely with certified technicians in the shop area on the diagnosis the customer's vehicle with any failures and needed repairs. * To maintain quality work on time. * Maintain positive customer relationships to ensure repeat business

* Processed detailed repair orders for customers * Provided customers with cost estimates and service options according to their vehicle repair needs. * Maintains positive relationships with clients to ensure repeat and return customers.

Mechanical Design Engineer