Victor Panlilio

Optimize customer acquisition and retention pipeline for homeowners and skilled doers on the JobJar platform

Line-of-business and productivity software audit and remediation, data migration, and IT consulting for small businesses, to optimize on-premise and cloud-based infrastructure

Information technology support and training to businesses that use (mostly) macOS and iOS with a mix of Windows 7/10, Office365, Daylite, Lightspeed, and other business apps. Monitored Meraki cloud networks, CrashPlan, and Datto cloud backup; detected and remediated malware.

Trained key clients (in-person and via webinars) on software-as-a-service (SaaS) for workforce safety and operations management; emailed campaigns on behalf of clients (using Constant Contact); channeled customer intelligence to sales; grew revenue within accounts.

Led the marketing communications team for environmental consulting and infrastructure engineering services to drive new business development; raised visibility in Google search; taught technical and scientific staff to create and deliver presentations inspired by TED; produced multimedia assets for sales and internal communications.

Sold and delivered IT services to small businesses (1-65 staff): architecture firms, interior design studios, graphic design firms, boutique engineering companies, restaurants, retail stores. Did technology needs assessment, hardware/software audits, procurement, configuration, training, post-sales support, and third-party vendor management.