Victor Sague

Reporting to CCO: • Set & reach target in passenger appreciation; optimizing the in-flight and ground product with the budget available. • Develop product plan. • Develop in-flight and ground product to meet customer's needs with best cost/quality ratio. • Regular catering conformity checks. • Build strong and effective relationships with partner airlines. • Manage the Customer Experience Executive. • Set effective communication structure & engage with key stakeholders.

Line Checker - Assisting the Crew Coordinator in the following areas: • Monitor welfare and development of all crew • Observe and monitor the performance of all crew in the related base • Monitor crew briefings and standards • Ensure the highest standards of dress and grooming • Heighten the awareness of the CityJet product

Looking after Business Class passengers specially, providing highest customer care, safety and security standards. • Supervising flights and leading the Cabin Crew team ensuring that company standards are complied in all the flights.

• Reporting to IFS, line checker and Cabin Crew Coordinator. • Professional awareness, specially regarding to safety and security aspects during the flight. • High level of service delivered to Business passengers during flights. • Public Relations with customers. • Exceeding customer needs. • High level in grooming, representing the company at any time. • Keeping updated before every flight and every briefing. • Work in a teamwork environment.

• Operating different aircrafts like A330/200, A340/300, A340-500, B777-200, B777/300 • Professional awareness, specially regarding to safety and security aspects during flights. • High level of service delivered to passengers during flights. • Public Relations with customers. • Exceeding customer needs. • High level in grooming, representing the company at any time. • Keeping updated before every flight and every briefing. • Work in a teamwork environment.

Ensure that the best security and public service is given to the town citizens. - Responsible of the security and maintenance of the armament and its ammunition. - Supervise and control the daily duties and standards of 20 people. - Develop new public services based on the population needs. - Identify training needs and find the training resources and tools. - Handle all citizens’ queries and complaints, follow up with corrective action. - Evaluate results from the annual action plan.

Execution of the direct requests from the shift supervisor based on a very efficient use of the resources. - Under the supervision of the Chiefs, ensure optimum service and security are constantly offered in town.