Victor Tasca

Global technical-service role supporting pharmaceutical Track & Trace and inspection systems throughout their lifecycle. • Key interface between international customers and Service, Sales, R&D and Engineering. • Coordinate complex technical issues, customer escalations and corrective actions. • Manage technical and commercial service topics while balancing reliability and long-term system performance. • Translate field evidence into structured feedback and improvement opportunities.

Cross-functional role focused on maintenance strategy, operational improvement and technical coordination for inspection and automation systems. • Analyzed recurring failures using statistical analysis and Value Stream Mapping. • Coordinated proactive maintenance and improvement projects with Field Operations and technical departments. • Converted field evidence into operational-efficiency and product-improvement actions. • Created and delivered technical training for customers and internal teams.

Led regional field-service activities for Track & Trace, pharmaceutical inspection and integrated automation systems. • Coordinated mixed teams of up to 15 internal and partner engineers. • Supported service operations within an organization active across 90 countries. • Supervised commissioning and customer-site activities. • Supported Antares Vision L3/L4 Solutions, OS/network configuration and data interfaces. • Managed escalations, operational risks and cross-functional resolution plans.

Programmed, installed, commissioned and validated pharmaceutical Track & Trace and inspection systems. • Supported FAT/SAT with Engineering, Production, Quality and Validation teams. • Diagnosed electrical, software, mechanical and application issues. • Delivered technical training, documentation and lifecycle support.

Troubleshooting existing control systems throughout the manufacturing facilities.

Installed new systems for all employees. Repaired and upgraded hardware. Worked within a TCP/IP network environment, included DHCP, DNS and Ethernet secondary support for LAN administration.Communicated with third party technical specialists. I also dealt with commercial activities to offer corporate services and / or products (telephone contact, informative e-mails, visits to potential client companies) and the management of projects related to infrastructure architecture implementation network.