Viktoria Nesterenko
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Viktoria Nesterenko
- 2 Jahre und 5 Monate, Feb. 2015 - Juni 2017
Customer Service Manager
eLady Ltd.
- International customer service management, pre-sale & after-sale consultancy, complaint management - Processing orders in collaboration with Japanese administration management - Dealing with Japanese and international shipping companies - Editing of invoices and preparation of export documents - Content Manager at Lisuto.com - Translation to/from EN/JP/DE/FR - Marketplace research and analysis - Database analysis, editing and maintenance - Editing of online content, quality control and bug report
- 10 Monate, Apr. 2014 - Jan. 2015
Customer Service Manager
White Rabbit Japan
- Head of Customer Service Management, customer consultancy, complaint management - Dealing with Japanese online shop websites - Editing of product and shipping invoices - Adding new products, writing item descriptions, and picture editing in ecommerce system - Managing social media representation - Editing and maintaining of online support center
- 1 Jahr und 10 Monate, Juni 2012 - März 2014
Sales Supervisor
Görtz Retail GmbH
- Sales supervision for several branches of a German retail company - Customer service management, including complaint handling - Administration and control of accounting documents - Local implementation of regional marketing initiatives - Organization and maintenance of stock and goods receipt and consignment - Retail products display in accordance with visual marchandising guidelines - Retail outlet accounting
- 3 Monate, Feb. 2012 - Apr. 2012
Online Editor
Erdbeerlounge GmbH
- Writing daily news and articles for German online lifestyle magazine for women - Picture research and editing - Search engine optimization and maintenance of the reader/user forum - Support of the production and marketing team
- 1 Jahr, Feb. 2011 - Jan. 2012
Administration Assistant
Nihon Shokken Holdings Co., Ltd.
- Administration and foreign language correspondence for the EU headquarters of the largest producer of Japanese seasonings - Management of communication with Europe-wide client network - Interpreting, translating and proofreading from JP to DE/EN/FR - Accounting of client payments, travel and other business expenses - Control and transfer of shipping documents between sales team and forwarding agents - Sales team & trade fair support - Research on legal issues, shipping procedures, staff recruitment
Ausbildung von Viktoria Nesterenko
- 2 Jahre, Dez. 2013 - Nov. 2015
Foreign Language Correspondence in Business English
ILS - Institute for Learning Systems GmbH
Vocational distance learning course
- 1 Jahr, Okt. 2006 - Sep. 2007
Japanese Language
University of the Ryukyus
Student Exchange Program
- 6 Jahre und 5 Monate, Okt. 2004 - Feb. 2011
Modern Japanese Studies
Heinrich Heine University Dusseldorf
Cultural Studies and Social Studies
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Fließend
Japanisch
Gut
Russisch
Gut
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