Felix Gliffe
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Felix Gliffe
- Current 3 years and 10 months, since Aug 2022MSC Mediterranean Shipping Company
Manager Customer Service Special Cargo
- 2 years and 8 months, Jan 2020 - Aug 2022
Assistant Manager Customer Service/Global NVOs
MSC Mediterranean Shipping Company
- 1 year and 7 months, Feb 2016 - Aug 2017
Customer Service Supervisor Export
UASAC (Deutschland) GmbH
- 8 months, Jun 2015 - Jan 2016
Customer Service Executive
UASAC (Deutschland) GmbH
Customer care and development
- 2 years and 2 months, Apr 2013 - May 2015
Musician
Myself.
Playing, hosting and organizing club concerts and bandmanagement.
- 1 year and 6 months, Oct 2011 - Mar 2013
Head of Customer Service, Europe Area
ZIM Integrated Shipping Services Ltd.
Member of the European Board, Area Demurrage Officer, implementation of the new corporate Customer Service philosophy, leading the European countries' CS organizations, coordination of the e-commerce activities in Europe, handling of high level/VIP customer claims and complaints, surcharge coordination, KPI development and monitoring.
- 2 years and 7 months, Apr 2009 - Oct 2011Maersk Deutschland A/S & Co. KG
Cost Recovery Team Leader (Customer Service Germany)
Analysis and improvement of cost items related to Customer Service activities, management of finacial tasks handled in Customer Service, process improvements and outsourcing.
- 9 months, Dec 2010 - Aug 2011
Network & Product, Charge Management (Maersk Line HQ)
Maersk Line
Global D&D analysis and improvement project.
- 9 months, Aug 2008 - Apr 2009Maersk Deutschland A/S & Co. KG
Invoicing and Cost Recovery Manager (Customer Service Germany)
Analysis and improvement of cost items/processes related to Customer Service activities, cost recovery, management of finacial tasks handled in Customer Service, process improvements and outsourcing, dispute handling.
- 2 months, Jun 2008 - Jul 2008Maersk Deutschland A/S & Co. KG
Commercial Claims Handler (Customer Service Germany)
Handling of claims not covered by P&I and not originating from terminal/operations.
- 1 year and 8 months, Nov 2006 - Jun 2008
Key Client Development Manager Automotive Industry (Area Customer Service)
Maersk Line
Improvement of internal and external customer service and related processes in the automotive key client segment on area level for Central Europe (=Germany, Austria, Switzerland, Belgium, Netherlands, Hungary, Poland, Czech Republic, Slovakia).
Export Project Team
P&O Nedlloyd Ltd. (merged with Maersk)
Container Dept.
Germanischer Lloyd
Hamburg Office
Mahmoudieh Design
Quality control
Reemstma Cigarettenfabriken GmbH
Ausbildung von Felix Gliffe
Hamburg Law School, Rome "La Sapienza" Law School
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Italian
C1 (Fließend)
Spanish
A1-A2 (Grundkenntnisse)
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