Violetta Kajander

Provide frontline technical support for Apple products including iPhones, iPads, MacBooks, and Apple Watches Diagnose hardware and software issues, guiding users through troubleshooting steps and device recovery Resolve connectivity, app, and system performance problems across a wide range of devices Utilize CRM and ticketing platforms to document cases and maintain detailed customer histories Deliver exceptional customer service in multilingual environments while adhering to data privacy protocols Collabor

End user trainer to deliver applications training to acute and community healthcare professionals on a one to one basis or in a larger group environment across various healthcare locations providing an efficient and accessible training service. Develop high quality end user training materials, provide education and training including data protection, IT security and confidentiality guidelines. Participate in CPD. Record attendance , maintain the LMS, access user competence , identifying complex user queries

Grading online user queries on Google and Bing search engines providing reasoning for 4 grades from not satisfying to highly satisfying.

Managing the UK QPPV Office, specifically any activities related to hypercare products RMP (risk management plans), RMM (risk minimization materials) of antineoplastic drugs Thalidomide and Lenalidomide. Responding to customer queries related to these ensuring compliance and implementation of the Pregnancy Prevention Programme. Further management of the UK documentation such as safety agreements and SOPs. Providing Pharmacovigilance training internally and externally.

Undertakes physical and chemical analysis following validated methods and SOPs for finished products and stability testing. Adheres to GMP, cleaning and health and safety practices. Records and analyses results and data adhering to data integrity using computerized management systems such as SAP and SLIM. Utilizes analytical techniques and equipment including HPLC and UV- VIS, dissolution and Karl Fischer. Produced detailed scientific reports.

Organization and planning of the research providing support in cytotoxic drug formulation, stability, occupational safety and its challenges. Becoming familiar with the research ethics and the principles of GLP. Liaising with key stakeholders and researchers internally as well as externally resolving issues pertaining to the research project. Maintaining accurate records in the laboratory, ordering reagents and equipment, ensuring equipment and Health & Safety is maintained specifically those applied to han

Managed projects in a fast-paced environment while ensuring a clear understanding of client’s product requirements and acting as single point of contact for the client. Internal coordinating with sales, operations, client services, Quality Assurance and Quality Control which ensured the highest level of client experience. Utilising office tools to prepare and manage project plans which met required milestones and delivered the project within agreed upon timelines and budget.

Thesis: Further Molecular Characterisation of uMoD as a Candidate Gene for Human Essential Hypertension