Vivek Singh

I joined as a officer, use to take calls solve customer queries, complaints and cross-sell banking product, after 7 months Im promoted as a Subject Matter Expert in my team, my team takes inbound calls and raise request and complaint as per case requirement, im responsible to colse all the request on time and provide the resoulttion to customer within thae request TAT.

We use to call customers and sell insurance policies, term plan, investment plan, Mutual funds.