Moataz Abdella

• Serve as the primary policy liaison between Meta (client) and a 3,000+ person content operations site, translating 20+ evolving content-moderation policies into clear, actionable guidance for frontline teams. • Own end-to-end rollout of new and updated policies: build training materials, presentations, and guideline documents, then deliver live training sessions to ensure accurate adoption across 9 markets and languages. • Lead Audit-on-Auditor (AOA) quality reviews, auditing QA decisions on moderat

• Delivered consistent, high-quality customer service in a fast-paced international retail environment while based in Germany. • Supported daily store operations, inventory accuracy, and stock replenishment to maintain operational efficiency. • Maintained visual merchandising standards, contributing to brand presentation and customer experience. • Adhered to standardized procedures, supporting continuous improvement in store operations.

Scope spanned relationship management, escalations, sales, and fraud prevention. • Owned escalation resolution for private banking clients, becoming the trusted go to contact for issues no one else could resolve — clients regularly requested support by name. • Held a cross-functional skill set rarely combined in one role: client relationship management, outbound retention, product sales, fraud monitoring, and card operations — effectively performing the work of several specialist functions. • Drove pr

• Managed customer onboarding and financial product sales while maintaining strict adherence to internal compliance policies. • Partnered with Credit, Operations, and Compliance teams to ensure accuracy and governance across the client lifecycle. • Identified workflow gaps and contributed to process improvements that strengthened service delivery. • Led cross-functional collaboration to improve operational efficiency and the customer experience.

• Led the Enterprise Account Team supporting SME clients, owning service delivery and client relationship outcomes. • Resolved complex billing discrepancies and financial disputes, protecting client trust and account retention. • Coordinated daily team operations, optimizing task allocation and workflow efficiency. • Built execution plans and performance metrics that improved documentation standards across the team. • Trained and coached new team members, supporting their integration and ramp up to f