Vladimir Greavu

Service Delivery Lead for more than 300 staff members the CS internal organisation - servicing multiple Customer Service Tiering activities and activities across DEAT markets. Focused on customer satisfaction and building partner relationships while ensuring operational excellence and continuous improvement.

Service Delivery Lead for more than 300 staff members of a Global Travel industry client - servicing multiple Customer Service Tiering activities and activities across DACH and other EMEA markets. Focused on CX and building client relationship while ensuring operational excellence and business profitability.

Operations Lead for a Global Tech client delivering professional customer service in Berlin, responsible for site setup and full project ramp-up. Managed a successful team extension, framework building and Global policies implementation.

European Operations Principal regulating more than 150 staff members for a broad Banking, Financial Services and Insurance (BFSI) and Hi-Tech clientele portfolio, encompassing two Swiss International competitors and two prominent International Financial Institutions. Aptly manage profit & loss, strategic alliance development, contractual amenability and expediency, as well as business expansion, interminable advancement, employee and customer morale, and personnel managerial mentoring

Supervised a unit of 80 staff members in Sourcing, Procurement and Accounts Payable Activity for a Worldwide Swiss Insurance dominant. Diligently secured legal liability documents and dependable transmission in relation to established Key Performance Indicators. Implemented reporting protocol and satisfied all regulative tariff and lawful requisite for Finance. Governed reserves goal consignment per strategy.

Managed a team of 300 staff members in the areas of HR Policy, Knowledge Management, Talent Requisition and Succession Planning. Built HR training programs that encouraged uniformity and best practice sharing across methods, accounts and locations. Developed Human Resource policy into strategic day-to-day procedures that remained in alignment with overall company mission and in compliance with local employment laws. Initiated dominant appraisal administration measures for all company accounts.

Global Ops Management

Political Science