Vyacheslav Tsvetnikov

Role • Responsible for providing a world-class technical support to international clients through telephone and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved; • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues; • Meeting Support KPIs (time to resolution / escalation, response time and customer updates);

Role: • Providing phone and remote technical support to end customers; • Coordinating the work of dispatch engineers and giving them a technical consultation; • Monitoring of active network equipment and support of the whole network health; • Identification of issues, their prompt and accurate resolution; • Working on Cisco, Edgecore, Huawei, TP-Link, D-link and other equipment; • Active participation in the network development and modernization.

Qualification of Research Engineer and Computer Systems Analyst