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Waqas Piracha

is looking for freelance projects. 🔎

Bis 2020, Head of Operations, Bupa Arabia
Jeddah, Saudi-Arabien

Fähigkeiten und Kenntnisse

 Customer Strategy & Implementation
 Customer & Business Intelligence
 Large Client Relationship Management
 Process Improvement/Re-engineering
 Change Management
 Integrated Front Middle & Back Office Operation
 Cross-Cultural Talent Training & Development
 Customer Journey Design
 Customer Satisfaction NPS
 Project Planning & Management
Operations Management
RDBMS

Werdegang

Berufserfahrung von Waqas Piracha

  • 8 Jahre und 11 Monate, Apr. 2011 - Feb. 2020

    Head of Operations

    Bupa Arabia

    Joined Bupa Arabia as Head Service & Hospital Service Operations and was challenged to enhance Operations efficiencies, Process Improvement / Re-Engineering, Change Management & build the harmonized medical decision making across different medical functions, build capabilities and competencies to improve Customer Experience, Retention and Loyalty as a game changer.

  • 12 Jahre und 8 Monate, Aug. 1998 - März 2011

    Manager Customer Service Operations & Excellence

    Unilever Arabia

    Responsible to lead the execution of Customer Service Operations & Excellence. Managing the stocks availability across distributors networks while ensuring no adverse impact on working capital. Managing all distributors in terms of ordering forecast, Ordering fulfilment, stocks at the main distribution centre, stocks at distributor warehouses and stock cover at major customer warehouses. Manage a team of professionals to deliver the customer service strategy.

Ausbildung von Waqas Piracha

  • 3 Jahre, Jan. 1990 - Dez. 1992

    Commerce

    University of the Punjab

    Financial Accounting

Sprachen

  • Englisch

    Fließend

  • Urdu

    -

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