Yann Axel Mpaga

Calls/answers calls (mainly French market) looking to book a move/inquiry about services Prepares complete moving estimates and quotes over the phone based on company standards and pricing Ensures all customer information is entered and collected accurately and thoroughly Maintains relationships with customers to create business opportunities Achieves quarterly performance standards by reaching and exceeding monthly goals Follows up on pending estimates and maintains information with the company's OPS

Negotiated with managers from Central and West African companies to achieve advantageous deals for company Developed relationships with clients and potential clients to improve business growth Advised on products and services of interest for both the company and its partners Generated advertising brochure for vendor use

Managed overtime, shift swaps, breaks and PTO requests Set and adjusted schedules to maintain optimal coverage and service levels Worked with management to develop strategic and tactical plans

Supported Facebook advertisers (SMBs & private individuals), agencies for inquiries in the French and English markets Entered customer interaction details in CRM to track requests, document problems and record solutions offered Dealt with constant flow of customer requests through chats, calls and emails Helped advertisers in their social media efforts to achieve their business goals Managed SMBs account on a daily basis to ensure Facebook solutions and products were used at their full potential