Yinhao Ou

Key Responsibilities & Achievements · Lead enterprise IT operations and infrastructure management. · Drive digital transformation initiatives supporting business growth. · Manage Microsoft 365, servers, networks, endpoints and enterprise applications. · Establish IT governance, information security, backup and disaster recovery standards. · Coordinate external vendors, procurement and software licensing. · Improve operational stability and standardize IT management processes.

Company Profile: Global online game developer and publisher serving worldwide markets. Key Responsibilities & Achievements · Led 24×7 Network Operations Center supporting global production services. · Managed IT operations, incident management, monitoring platforms and service availability. · Led cross-functional teams and coordinated infrastructure, development and business stakeholders. · Established operational standards, KPIs and ITIL-based service management processes. · Improved monitoring, operation

Company Profile: Publicly listed online game developer and publisher. Key Responsibilities & Achievements · Managed daily NOC operations and production support. · Improved monitoring processes and incident response. Led operational process optimization and team management.

Company Profile: Subsidiary of Bailian Group, one of China's largest retail enterprises. Key Responsibilities & Achievements · Managed enterprise IT service delivery and operations. · Supported major e-commerce events including peak shopping campaigns. · Coordinated cross-functional projects and external vendors. · Improved IT service quality and operational efficiency.

Company Profile: Global e-commerce company headquartered in the United States. Key Responsibilities & Achievements · Led NOC and Helpdesk teams supporting enterprise IT services. · Managed Windows infrastructure, Active Directory and enterprise support services. · Improved service delivery, incident handling and operational procedures. · Worked closely with international teams to ensure business continuity.

Responsible for Internal network management and make up； Responsible for DC/File Share/Application Server management; Responsible for network security audit and make report； Responsible for Internal IT assets management and communication with provider； Assist to handle desktop case with Helpdesk Engineer.

Responsible for Server Room management for Line1&2； Responsible for Communication System and Network Project coordinate； Provide to Daily Report。

Date Received 2009/6 Type of Award Excellent graduate of SSPU Date Received 2009/2 Type of Award Third scholarship Date Received 2009/2 Type of Award Excellent League member of SSPU Date Received 2008/10 Type of Award T hird scholarship Date Received 2007/2