Rafael Pacheco Hernández

• Support to deployment and implementation of technological solutions. • Strong knowledge and experience in technical issues troubleshooting. Able to work in multifunctional and cross-department teams. • Security protocols, certificate management, encryption policies, Data Loss Prevention. • Incidence handling support. • Team management. • Extensive experience in managing large technical account activity. Employer: everis Infrastructure Technical Support

Mobility and Work Place Management. Business Development for workplace and mobility projects (device provision, EMM tools deployment, technical architecture definition, etc.). I have managed several projects, in which I have played different roles as project and service manager. Lead the Mobile Security strategy initiative inside everis, under the Security Line developed by NTT Data. Mobility Service Manager for carriers as Orange and Vodafone.

Project Manager at ITnow! for the “Smartphones” project, aimed at facilitating day-to-day mobility for workers at Caixabank and its subsidiaries. To support its aggressive goal of deploying 20,000 Windows Phone devices within one year, phasing out BlackBerry, CaixaBank implemented a MobileIron enterprise mobility management (EMM) solution.

University studies: Senior Telecommunications Engineer. Higher Technical School of Telecommunication Engineers. UPM (Universidad Politécnica de Madrid). Promotion 2001. (Currently doing the Graduation Project).