Yvette Maas

• Detailed enquiries, technical requests. • Virtual platform & various business Internet, & database software. • High level responsibility. Systems: Hogan, Avaya, DDS, Host, Data navigator etc. • 3 ideas considered by company: *Accessing statements prior to closure - advising customers. *Account openings (minimising/measures for non overuse). *E-Statements - Stop auto switch - (recycled paper & other options to encourage customers). *Fraud post - made as the Master post.

Paris, France office. English native speaker, some calls in German. Direct prospection, direct marketing & various business operations involved on internet platforms, database software etc. Events/Shows: AI Europe & RIMES, London. VinExpo, NatExpo, Festival Serie Series (TV) & Messe Frankfurt Fashion expo, Maison & Objet, France. Includes typing emails in English, conversing directly with clients via email/phone, all over the world. Reference: Mr Benoit Alvarez

Started 2IC level, promoted Manager May 2016, Chatswood location as Counter Manager in Retail, Ladies Fashion. Responsible for entire counter, stock control, admin reports, rostering 3-4 casuals & supervising. Also Visual Merchandising, Sales & Customer Service. Most of the time I was on the counter myself & would achieve not only the budget every day but also have the responsibility of running the counter behind the scenes also. Also used to be inside David Jones: http://www.davidjones.com.au/

Retail consultant. Skin care consultations with La Mer. Counter position with some work in Fashion also in the young ladies fashion area, including Denim wear.

Customer service, Sales, Retail. Taking care of key account with David Jones. All duties from Merchandising to stock control/reports, stock take, make overs, skin consultations. Merchandising Representative. Customer Service and liaising with Managers, training staff also Stock and figure reports and counter on floor work/makeovers Also attending functions/various events and conference in Melbourne & travel to other stores

Fashion & Makeup. Charlie Brown label-East gardens Myer 1. Assisting customers over the phone and in person with enquiries/sales 2. Using Digital Cash Register system for processing various sales/tracking stock 3. Using Data Base for updating sales, transfers, figures, stock, strategy and other duties Also floor work in various clothes boutiques in Paddington - includes vm/manneqins etc Casual makeup artist/sales on counter for Bloom xmas/new year

Confidential assignment, family services for the Government sector. Domestic/Family services. Covering a number of highly confidential contracts within Government sector, some HR Customer service, appointment setting, call centre, account manager for Domestic/Family services Using internet resources and organizing letters/mail outs.

Covering a number of Myer & David Jones for; Jean Paul Gaultier, Issey Miyake & Narciso Rodriguez Fragrances. Sales Charts, Spread Sheets, communicating with customers, store managers in person & on phone. Sold over $40,000 of BPI products for the month of December 2009 across a variety of stores Some stores completely sold out of certain BPI products before Xmas: Eg. Bondi Myer: Le Male Packs, Castle Hill Myer: All Men’s Issey Miyake products, David Jones Elizabeth St: JPG EDP

Travel in between study, casual cosmetics work. Includes Hospitality & waitressing in top restaurants. Also 2009 Freelance - The Arts, Los Angeles, United States Other freelance work & study in between as an Actor in Australia and Los Angeles in US Volunteer teaching acting to elderly people in a nursing home in Los Angeles

Secretarial and admin including some legal work. Freelance & interim/temping. Call centres, telemarketing etc. Sole Trader Secretarial Services & Temping – (ABN: 252 816 704 28) – Brisbane/Central Coast/Sydney

2002 – Callrite Business Call Solutions - Brisbane (& other casual Sales/Admin) Telemarketing / Customer Service / Target driven sales / Call centre work PR / Reception / Retail / Legal Secretarial & General Admin Sales & Lead establishment – variety of products Other work undertaken in-between travel such as Hospitality (professional waitress with food & wine knowledge).

Actor in variety of Comedy troupes such as Commedia Dell’arte (France & Australia), Clown, Improv & Mask Assistant Stage Manager – Matrix Theatre Company Theatre Conference Assistant – Admin, Customer Service, Organising conference for Drama Department, Uni. of New England Assistant Director for Mistero Buffo, University of New England, Armidale. Casual Nutrimetics Consultant (skin care & makeup).

Technical Development, Production Department – Glebe & Electronic Products Department – CBD Customer service / co-ordinating installations for Technicians NewsTrack support & training customers (self-taught) & other support Re-formatting info for stock exchange and AMQ systems Company Admin needs and Reports, including updating database and files

Reception / Switchboard / WP / Dictaphone Legal forms; Sale of land / Real Estate / Family Law & general letters/filing Attending settlements on behalf of solicitors in Sydney Registration of various documents Land Titles Office & various Courts

Counter enquiries on courses, Reception / Switchboard / Typing, data entry etc Assigning barcodes to books, Loans, notices, library records, compilation of material Assisting teacher on Labour Market Program, including black & white photographs of course in progress

Drama Theory/Arts Subjects, Psychology, Languages (German & French), Sociology