Zahra Samari

• Led and developed operations teams, aligning performance goals and daily execution with business strategy. • Monitored KPIs and implemented action plans to drive continuous performance improvement. • Coached and mentored team members, enhancing analytical, technical, and problem-solving skills. • Managed team transitions and change initiatives, maintaining consistent performance. • Delivered data-driven insights and recommendations, collaborating cross-functionally with stakeholders.

Analyzed complex customer and policy issues using internal tools and risk frameworks. • Maintained compliance with platform policies and enforcement standards. • Proposed workflow improvements to increase operational efficiency and accuracy.