Dr. Zeynep Şener

• Management of the Customer Experience Indexing Project (SAS) • Management of the Network Fault Prediction Map Project, which uses AI • Management of 4 actions in the Empathy Project • Network & technology root-cause analysis of customer complaints using location intelligence in the fixed, and TV domains • Creating geospatial heat maps to reduce customer complaints • Consulting for stakeholders for the needs of location intelligence • Reporting of corporate customer and social media customer GIS based KPIs

• Ph.D. in GIS & Remote Sensing • Dissertation: "Semantic Segmentation and Classification of LiDAR Data and Orthoimages using Ontology." This research led to the development of innovative techniques for accurate object extraction and enhanced spatial analysis. • Contributed cutting-edge techniques to the Yildiz Technical University-funded project "Analysis of Automatic Object Extraction from LiDAR Data" extracting 3D features from point clouds. • Published several papers in peer-reviewed journals.

• Production of Turkey’s desertification risk maps • R&D studies to generate risk of desertification indicator maps • Processing and integrating the data obtained from stakeholders

• Coordination of the GIS project team • GIS database management, data standardization, and reporting of data • Consulting for the improvement of the network

• Producing GIS-based solutions for municipal needs • Software testing expertise • Management of the GIS database • Consulting for urban projects in the municipality

• Developing address information systems and disaster information systems for 5 districts in Istanbul based on location intelligence • Management of GIS projects