renata rambo

• Implemented a Production Planning and Control (PPC) system from scratch, improving visibility of production and delivery performance • Identified bottlenecks and inefficiencies and implemented process improvements to increase productivity and reduce delays • Conducted root cause analysis and worked with the team to solve recurring production and quality issues • Standardised improved processes through work instructions and team training • Increased production output by 7% and eliminated delivery delays •

• Led the launch and operational structuring of a new language school unit • Coordinated academic and administrative teams, including hiring, training, and performance follow-up • Defined operational processes, routines, and internal standards • Managed planning, scheduling, and resource allocation • Built partnerships with local businesses, supporting growth and market positioning • Ensured service quality and continuous improvement of academic and operational processes

• Delivered structured English training programs with clear objectives and standardized planning • Applied organization, discipline, and performance tracking to ensure consistent learning outcomes • Worked with diverse groups, strengthening communication, adaptability, and cross-cultural skills • Maintained structured feedback and reporting routines