sumida koki

is looking for a new team member.

Bis 2024, Onboarding assistant Specialist, Adyen
Shibuya-ku, Japan

Fähigkeiten und Kenntnisse

Marketing
Sales
digital marketing
YouTube
Websphere
Customer service
Customer care
English Language
Onboarding
Problem Solving
Support
Recruitment
Inside Sales
Customer Support
Customer Relations
Office Administration
Customer Relationship Management

Werdegang

Berufserfahrung von sumida koki

  • 6 Monate, Juli 2024 - Dez. 2024

    Onboarding assistant Specialist

    Adyen

    Simplified onboarding for businesses implementing payment solutions such as Amazon Pay. Optimised payment processes & improved customer experience. Established clear onboarding standards based on past cases & regulatory requirements, accelerating merchant integration. Managed internal operations, including maintaining office supplies & handling guest reception to support organisational efficiency. Provided comprehensive support services to ensure smooth business functions both externally & internally.

  • 6 Monate, Jan. 2024 - Juni 2024

    Administration

    Adecco Business Solutions

    Handle document review & management while resolving ~20 customer inquiries daily. Address customer dissatisfaction through effective communication & problem-solving. Manage general affairs duties including document processing & customer correspondence. Collaborate with multiple departments to build strong customer relationships & ensure efficient issue resolution. Coordinate with relevant teams as needed to deliver comprehensive service while maintaining proper documentation procedures.

  • 1 Jahr und 1 Monat, Feb. 2022 - Feb. 2023

    Customer Service Specialist

    Genpact

    Managed ~20 daily Google product support cases via phone, email & chat . Served diverse clients from small businesses to enterprises, identifying needs & providing solutions. Collaborated with specialized teams on complex issues, achieving 30% higher customer satisfaction through strong management & multitasking. Developed & implemented improvement strategies for Google Business Profiles. Shared successful approaches with colleagues, simultaneously improving customers' business quality based on feedback.

Ausbildung von sumida koki

  • 4 Jahre, Apr. 2017 - März 2021

    Department of Earth Environment, Faculty of Environment

    Hiroshima Institute of Technology

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