sumida koki

Simplified onboarding for businesses implementing payment solutions such as Amazon Pay. Optimised payment processes & improved customer experience. Established clear onboarding standards based on past cases & regulatory requirements, accelerating merchant integration. Managed internal operations, including maintaining office supplies & handling guest reception to support organisational efficiency. Provided comprehensive support services to ensure smooth business functions both externally & internally.

Handle document review & management while resolving ~20 customer inquiries daily. Address customer dissatisfaction through effective communication & problem-solving. Manage general affairs duties including document processing & customer correspondence. Collaborate with multiple departments to build strong customer relationships & ensure efficient issue resolution. Coordinate with relevant teams as needed to deliver comprehensive service while maintaining proper documentation procedures.

Managed ~20 daily Google product support cases via phone, email & chat . Served diverse clients from small businesses to enterprises, identifying needs & providing solutions. Collaborated with specialized teams on complex issues, achieving 30% higher customer satisfaction through strong management & multitasking. Developed & implemented improvement strategies for Google Business Profiles. Shared successful approaches with colleagues, simultaneously improving customers' business quality based on feedback.