Ing. AHMED SAMIR HASSAN

Managed to solve the technical issues that our Centers (Service and Parts) faced by communicating with the International Suppliers (Toyota Industrial Equipment, BT Material Handling and Raymond) for any technical issues, warranty issues, and After-Sales issues to find the proper solution.

Manage Service Centers in terms of Manpower, facility, and service marketing to achieve targets set by the Service operations department in areas of customer satisfaction, customer retention, gross service sales, and net profit. Formulated region W/S to be ASEC (After Sales Service Evaluation and Certification) certified and successfully managed centers after-sales activities to ensure that all activities were carried out as per the company’s policies.

Inspected, troubleshoot and generated the technical reports and quotations, operated by hand in major repairs such as overhauling engines, hydraulic pumps and control valves. Evaluated mechanical and Electro-mechanical systems and products by designing and conducting research programs, implementing principles of mechanics, hydraulics, heat transfer, and materials. Proficiently provided engineering information by answering questions and requests.

2002-2003 mathematics I, II Physics I, II 2004-2005 Mathematics III, IV Electric Circuits I, II 2005-2006 Electromechanical I Digital Electronics 2006-2007 Electromechanical Energy II Power Electronics 2007-2008 Automotive Engineering Introduction to Robotics