Aaska Ejaz

Entering data into computer databases to track inventory, Stock levels, and equipment usage Support for Smart Meeting Rooms (Install, Move, add, change, delete) Event management support for VIPs and service managers Movement of infrastructure support (Hardware Migration Projects) Inventory management via Enterprise Resource Planning “SAP” MGSD (Multilingual Global Service Desk) remote support for various MunichRe locations Support Office 365, SharePoint, SAP, GRAS, ZScaler, Azure Active Directory, SCCM etc.

Maintain positive relationships with customers Identify customer needs and monitor service delivery in a business service delivery Delegated and led service tasks, monitored the progress of current incidents, and managed the service team Timely resolution of tickets according to quality assurance standards and avoidance of SLA breaches Coordinate between the core IT team and other departments, to ensure faster and smoother problem resolution.

Passion and strength in building solid relationships with a range of range of stakeholders Developed IT procedures to ensure efficient and effective service operation Oversee and manage desktop support, IT services desk and VIP support functions to ensure optimal service and ensure Maintaining a high level of performance for service-related processes and processes and implementing improvement measures wherever this is required