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Aaska Ejaz

Bis 2024, Desktop Support Engineer, ERGO Versicherung Aktiengesellschaft via Sofort Solutions GmbH
Munich, Deutschland

Fähigkeiten und Kenntnisse

Microsoft Active Directory
Microsoft Azure
Microsoft Office 365
MS Teams
MS Outlook
Microsoft SCCM
SAP HANA
Microsoft SharePoint
SQL
Atlassian Jira
Virtual Private Networking (VPN)
Cisco Networking
Windows Power Shell
Cyber Security
Service Now
DDWI
Cloud Computing
Project Management
Infrastructure
Google Analytics
Server Administration
Team work
Communication skills
Soft Skills
Analytical skills
problem solving skills

Werdegang

Berufserfahrung von Aaska Ejaz

  • 1 Jahr, Jan. 2024 - Dez. 2024

    Desktop Support Engineer

    ERGO Versicherung Aktiengesellschaft via Sofort Solutions GmbH

    Entering data into computer databases to track inventory, Stock levels, and equipment usage Support for Smart Meeting Rooms (Install, Move, add, change, delete) Event management support for VIPs and service managers Movement of infrastructure support (Hardware Migration Projects) Inventory management via Enterprise Resource Planning “SAP” MGSD (Multilingual Global Service Desk) remote support for various MunichRe locations Support Office 365, SharePoint, SAP, GRAS, ZScaler, Azure Active Directory, SCCM etc.

  • 2 Jahre und 7 Monate, Apr. 2021 - Okt. 2023

    IT Systems Administrator

    DevWays

    Maintain positive relationships with customers Identify customer needs and monitor service delivery in a business service delivery Delegated and led service tasks, monitored the progress of current incidents, and managed the service team Timely resolution of tickets according to quality assurance standards and avoidance of SLA breaches Coordinate between the core IT team and other departments, to ensure faster and smoother problem resolution.

  • 4 Jahre und 6 Monate, Okt. 2016 - März 2021

    IT Operation Spezialist

    The Indus Channel Fire Protection (TICFP)

    Passion and strength in building solid relationships with a range of range of stakeholders Developed IT procedures to ensure efficient and effective service operation Oversee and manage desktop support, IT services desk and VIP support functions to ensure optimal service and ensure Maintaining a high level of performance for service-related processes and processes and implementing improvement measures wherever this is required

Ausbildung von Aaska Ejaz

  • 4 Monate, Sep. 2024 - Dez. 2024

    UX/UIDesign Fundamentals

    Redi School of Digital Integration

  • 4 Monate, März 2024 - Juni 2024

    Introduction to Code and Design

    Redi School of Digital Integration

  • 5 Jahre, Jan. 2013 - Dez. 2017

    Bachelors of Sciences in Media Studies

    ILMA University

Sprachen

  • Englisch

    Fließend

  • Urdu

    Muttersprache

  • Deutsch

    Gut

  • Hindi

    Fließend

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